Frequently Asked Questions
General Questions
Can I get federal tax credit for paying tuition or interest on my student loan(s)?
Where can I find information about my federal student loan(s)?
Who do I contact if I have questions about my federal student loan(s)?
What is Solutions and who is ECMC?
What can my loan servicer(s) help me with?
Payment Questions
When do I start repaying my loan(s)?
What if I can’t afford to make my payments?
Where can I get a complete summary of my loan(s)?
What is the difference between subsidized and unsubsidized loans?
What’s a deferment?
What’s a forbearance?
Can I pay all or part of my loan(s) before payments are due (prepay)?
I’ve heard that being late on my student loan payments will affect my credit. How?
What’s the difference between delinquency and default?
Can I lower my monthly payment to an amount that works better for my budget?
Can I Get Federal Tax Credit for Paying Tuition or Interest on My Student Loan(s)?
You may be able to take advantage of a number of federal tax benefits, including credits, deductions and savings incentives to offset your costs for college or career training. For more information on these and other tax benefits, view our Possible Federal Tax Benefits at a Glance and consult a professional tax advisor.
Also, you will find details on all the tax benefits at the Internal Revenue Service's website www.irs.gov.
Where Can I Find Information About My Federal Student Loan(s)?
Federal student loan information is available through the StudentAid.gov, the Federal Student Aid (FSA) website, which is a central database for federal student loans administered by the U.S. Department of Education. FSA allows you to access information on federal student loan and/or grant amounts, loan status (including outstanding balances), and the current loan servicer.
If you have private student loan(s), check the promissory note(s) to find contact information for your loan servicer(s). Then you can contact your loan servicer(s) to request loan statements and other information.
Who Do I Contact if I Have Questions About My Federal Student Loan(s)?
Your loan servicer(s) should be your first contact. If you need additional help determining your loan status and finding ways to resolve issues with your loan repayment, we may be able to help. We can connect you with your servicer(s) or, if necessary, we can also help you complete the application for an alternative payment plan, deferment or forbearance.
What Is Solutions and Who Is ECMC?
Educational Credit Management Corporation (ECMC) is a nonprofit corporation that assists students and families in their efforts to plan and pay for college. Solutions at ECMC helps students understand the complexities of student loan repayment. Students with questions about federal student loan repayment are encouraged to take advantage of these free services that are being provided by their school.
- 877-331-3262
- SolutionsInfo@ecmc.org
What Can My Loan Servicer(s) Help Me With?
Your loan servicer(s) can help you with any questions you may have about your federal student loan(s). If you don't know who your loan servicer(s) is, check the Federal Student Aid (FSA) website, StudentAid.gov, the central database for federal student loan and grant information where you can find the contact information for your loan servicer(s).
When Do I Start Repaying My Loan(s)?
Your first payment will be due when your grace period ends, which for most federal student loans is six months after you graduate, withdraw or drop below half-time enrollment.
IMPORTANT NOTE: Under the Master Promissory Note, it is your responsibility to know when and where to send your payments—do not wait to receive a payment notice or statement to make your payment. If you wait for your loan servicer(s) to contact you first, you may already have missed a payment.
If you do not know when and where to send your payment, visit StudentAid.gov, the Federal Student Aid (FSA) website, the central database for federal student loan information. You may also contact Solutions at ECMC. We can help you identify your loan servicer(s) and find the information you need to understand your federal student loan repayment options.
What if I Can’t Afford To Make My Payments?
If you cannot afford the payment once it is due, you may work with your loan servicer(s) to try to find a solution that works for you. Federal student loans offer several options, such as deferments and forbearances, as well as flexible income-driven repayment options. Find out more in our payment plans section.
If you do not know who your loan servicer(s) is, visit StudentAid.gov, the Federal Student Aid (FSA) website, the central database for federal student loan information. This website will provide you contact information for your loan servicer(s).
If you need additional assistance, contact Solutions at ECMC. We can help you get started.
Where Can I Get a Complete Summary of My Loan(s)?
If you know who your loan servicer(s) is, you can contact them to receive a personal loan statement.
If you are unsure about who your loan servicer(s) is, visit StudentAid.gov, the Federal Student Aid (FSA) website, which is the centralized database for federal student loan information. FSA has information on your federal student loan(s) and contact information for your loan servicer(s). Some borrowers have more than one loan servicer. If you have private or state loans, you will need to locate your promissory note(s) for your loan(s) or call your school for more information.
What Is the Difference Between Subsidized and Unsubsidized Stafford Loans?
With subsidized loans, the federal government pays the interest on the loans while you are in school, during your grace period*, during any authorized periods of deferment and in certain situations during repayment.
In the case of unsubsidized loans, all of the interest that accrues is your responsibility to pay. You have the choice of paying the interest prior to entering repayment or allowing the interest to accumulate until you enter repayment.
*The federal government does not pay the interest during the grace period for Direct Subsidized loans disbursed between July 1, 2012, and July 1, 2014.
What’s a Deferment?
A deferment is a period of time during which you may postpone your monthly payments. Deferments are only granted under specific circumstances, such as unemployment or returning to school. Contact your loan servicer(s) to see if you qualify for a deferment. You may also contact Solutions at ECMC for help.
What’s a Forbearance?
A forbearance is an authorized period of time during which your loan servicer(s) agrees to temporarily postpone or reduce your payment amount if you are experiencing short-term financial difficulties. Even though your payments are postponed or reduced, you will still be responsible for paying the interest that accrues on your loan(s), even on a subsidized loan(s), during the forbearance. If you do not make interest payments during your forbearance, the amount you owe will increase.
Can I Pay All or Part of My Loan(s) Before Payments Are Due (Prepay)?
Yes, you may prepay your federal student loan(s) in part or in full at any time without any prepayment penalty, regardless of your repayment plan. If you can afford it, prepaying your loan(s) helps reduce the total cost of paying back the loan(s).
I’ve Heard That Being Late on My Student Loan Payments Will Affect My Credit. How?
You are building a credit score by repaying your federal student loan(s). Your credit score is based on your financial history—a loan(s) you have, amount(s) you owe, on-time payments, etc. If you are consistently late on your student loan payments, this may be reflected on your cons"umer credit report, including missed payments and default.
What’s the Difference Between Delinquency and Default?
Delinquency occurs when your loan payment is late (also known as past due). If you are delinquent on your loan(s), there may be several options available to you to help you get back on track. Contact your loan servicer(s) or Solutions at ECMC to learn more. You can find contact information for your loan servicer(s) visit StudentAid.gov, the Federal Student Aid (FSA) website, which is the centralized database for federal student loan information.
Default can occur when your loans are delinquent for 270 consecutive days or more. Defaulting on a loan(s) may have significant consequences.
Can I Lower My Monthly Payment to an Amount That Works Better for My Budget?
If you have not defaulted on your student loan(s), work with your loan servicer(s) to discuss available options. Your loan servicer(s) can work with you to develop a repayment strategy and help you find a repayment plan that will fit your individual financial needs.
If you are delinquent on your student loan(s), you will first need to bring your loan(s) current before you can change your repayment plan. This can be done by paying the past due amount or requesting deferment or forbearance, if applicable, to cover the delinquent payments.
If you do not know who your loan servicer(s) is, visit StudentAid.gov, the Federal Student Aid (FSA) website, which is the centralized database for federal student loan information. You will find contact information for the loan servicer(s) of your federal student loan(s). If you have a private or state student loan(s), refer to the promissory note(s) to find contact information for your loan servicer(s).
If you are behind on your payments, contact us—we are here to help you.